Star Alliance Celebrates 10th Anniversary at Heathrow Terminal 2
Star Alliance is celebrating its 10th anniversary at Terminal 2 of London Heathrow Airport, also known as the Queen’s Terminal. Serving over 15 million passengers annually, this terminal represents approximately 20% of the airport’s total seating capacity.
Appreciation from Star Alliance CEO
Star Alliance CEO Theo Panagiotoulias expressed his gratitude, stating, “Heathrow is a vital hub for our member airlines. With our collective offerings at this shared terminal, we take pride in delivering seamless experiences to thousands of passengers every day. On behalf of our member airlines, I extend my thanks to Heathrow for their decade-long support, enabling us to provide superior experiences to travelers daily and over the years.”
The “Move Under One Roof” Strategy
In 2014, Star Alliance launched the strategic initiative “Move Under One Roof,” bringing member airlines together in a single location to create a true alliance hub. This initiative significantly simplifies airport operations and enhances the passenger experience by facilitating easy connections between Star Alliance member airlines.
Exceptional Service at Heathrow
Heathrow’s Chief Customer Officer, Ross Baker, commented, “We are delighted to celebrate ten years of providing excellent service to passengers traveling through Terminal 2, which was previously named ‘World’s Best Terminal’ by Skytrax at the World Sky Awards. In collaboration with our partner airlines, including Star Alliance and its member airlines, nearly 73 million passengers have passed through Terminal 2, enjoying our premier retail and food and beverage options. This milestone allows us to reflect on a decade of achievements while looking forward to creating an exceptional airport for the next decade.”
Amenities for Passengers
Star Alliance, together with its member airlines, offers a seamless airport experience at T2 with the following amenities:
- Gold Track Security: An advantage for Star Alliance Gold status customers, providing faster security access through dedicated lanes, regardless of the cabin they are traveling in.
- Baggage Tracking: A service that allows passengers to know the location of their bags during their journey. At London Heathrow, over 85,000 bags are scanned daily on Star Alliance member airline flights for customer peace of mind.
- Star Connection Center: A service designed to expedite passengers with tight connections, providing quick access within the airport. The Heathrow Star Connection Center facilitates over 1,000 passengers and 750 bags monthly, offering cost savings for member airlines and enhancing the passenger experience.
- Free Heathrow Express Upgrade: Star Alliance Gold status customers can enjoy exclusive and free upgrades to the Business First cabin on the Heathrow Express between the airport and Paddington Station. Starting June 2024, this offer will extend to a companion traveling with the Gold status customer.
23 Star Alliance Member Airlines at Terminal 2
From Terminal 2, 23 Star Alliance member airlines—Aegean Airlines, Air Canada, Air China, Air India, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Croatia Airlines, EgyptAir, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United—currently offer 124 flights daily to 44 destinations in 23 countries.
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