İGA Istanbul Airport has added another milestone to its global success. Achieving the “highest level” in the Airports Council International (ACI) Customer Experience Accreditation Programme, İGA Lounge – the airport’s exclusive passenger lounge – became the first in Europe to do so. In October 2025, the lounge broke an all-time record by welcoming 172,357 guests.
25% Increase in Passenger Numbers
Continuing its strong growth in 2025, İGA Lounge has achieved significant momentum in both service quality and operational efficiency.
Serving passengers in an area of 7,500 m² across two international and one domestic lounge at İGA Istanbul Airport, İGA Lounge recorded a 25% increase compared to the same period last year, setting a new record.
Since its opening, the lounge has hosted more than 6 million passengers and continues to represent “Turkish hospitality” on a global scale.
Global Recognition from Skytrax
Independent auditing organisation Skytrax ranked İGA Lounge among the “Top 3 Airport Lounges in the World.”
Featuring a new kitchen, expanded space, gourmet menu, and constantly refreshed hot services, the lounge offers guests a comfortable experience accompanied by exquisite flavours from world cuisine.
“Redefining the Lounge Experience”
İGA Istanbul Airport – Taya Passenger Services Deputy General Manager Abdulkadir Özkök shared insights into the brand’s global goals:
“İGA Lounge is an essential part of İGA Istanbul Airport’s global brand value.
In 2025, our goal was to elevate the passenger experience to a level that not only focuses on comfort but also builds an emotional connection. By redefining the lounge experience, we are proud to position İGA Istanbul Airport among the world’s leading ‘premium’ passenger lounges.”
A New Era in Commercial Partnerships
İGA Istanbul Airport’s Commercial Director Halil Anasoy emphasised the importance of collaborations:
“Through partnerships developed with different industries, we are continuously increasing our commercial capacity in cooperation with financial institutions and membership systems.
Our goal is to provide our business partners with the world’s most efficient and sustainable lounge service. With this vision, we are excited to develop innovative solutions that enhance the passenger experience.”
