Turkish Airlines (THY) General Manager Bilal Ekşi shared the results of the 2025 Customer Satisfaction Survey with the public. In his statement, Ekşi announced that the Net Promoter Score (NPS) increased by 10 points compared to last year, reaching 51.
Sharing his evaluations via his social media account, Ekşi noted that the overall satisfaction rate with the cabin crew reached 91%, stating that the results demonstrate THY’s consistent improvement in service quality.
Emphasising that Turkish Airlines continues to deliver value to its passengers through a service approach based on quality, comfort and safety, Ekşi stated that the increase in customer satisfaction is a natural outcome of this approach.
It was noted that THY continues to enhance its competitiveness in the global aviation sector through practices that place the passenger experience at the centre.
