Turkish Airlines (THY) has come under scrutiny following an increase in passenger complaints about bedbug sightings on certain flights. Passengers claim they have spotted bedbugs on seats, blankets, and in overhead compartments, alleging that the airline has failed to take adequate measures to address the issue.
Bedbug Alarm on Johannesburg-Istanbul Flight
In March, Patience Titcombe, traveling from Johannesburg to Istanbul, noticed a bedbug on her seat. After photographing the insect and reporting it to the cabin crew, Titcombe stated that her complaint was disregarded. “I had to change my clothes at the airport out of fear of bringing bedbugs home,” Titcombe said, adding that her formal complaints to Turkish Airlines were dismissed.
Similar Incidents on Istanbul-San Francisco Flight
In October, Matthew Myers reported encountering bedbugs during a flight from Istanbul to San Francisco. According to Myers, insects were falling from the ceiling, prompting passengers to request seat changes. However, he noted that the crew offered limited assistance in response.
Bite Marks on Washington-Istanbul Flight
Kristin Bourgeois, a science teacher, recounted finding a bedbug in her blanket during a flight from Washington Dulles to Istanbul. Bourgeois reported discovering 13 bedbug bites on her body post-flight and expressed dissatisfaction with the airline’s response to her complaint.
Airline Silent on Allegations
Turkish Airlines has not commented on requests for a statement regarding the bedbug complaints. The airline has previously noted that its aircraft undergo detailed cleaning every 21 days and are routinely cleaned before each flight. Passengers affected by such incidents are often offered a 10% discount or frequent flyer miles as compensation.
Bedbug Infestations: A Challenge for Airlines
Aviation experts emphasize that addressing bedbug infestations presents significant operational challenges for airlines. Rob Tuck, President of Jet Research, explained that thoroughly cleaning an affected aircraft requires grounding it for 2-5 days, with costs ranging from $75,000 to $125,000.
Frequent movement between diverse climate zones and rapid turnaround times exacerbate the difficulty of combatting bedbug issues. Passengers, meanwhile, continue to demand more effective solutions. (The New York Times)
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