TAV Operation Services has made a significant move in line with its global growth targets, launching its first operation in Japan within the Asia-Pacific region. The company has opened the new Turkish Airlines Lounge at Narita International Airport in Japan. This project was made possible through a strong collaboration with its Japanese partner, WAI Lounge Japan Inc. (WAI).
A Meeting Point of Global Standards and Local Cultures
The new Turkish Airlines Lounge at Narita International Airport was designed with a vision to redefine the passenger experience. Covering a total area of 1,476 square meters, the first phase of the lounge offers a 800-square-meter premium service area for passengers. This area stands out with services that blend Turkish hospitality with Japanese elegance.
Guests are welcomed with high-level comfort, from stylish architectural details to delicious buffets, VIP rooms, and relaxation areas offering views of the planes. The lounge also offers a unique experience with special menus combining Turkish and Japanese cuisine.
A New Era with Strong Partnerships
TAV Operation Services is carrying out this investment through the TAV-WAI Airport Services company, established as a 50-50 joint venture with its local partner, WAI Lounge Japan Inc. This partnership, combining local cultural understanding with global operational excellence, aims to enhance passenger satisfaction in the Asia-Pacific region.
Aude Ferrand, CEO of TAV Operation Services and CCO of TAV Airports, highlighted the importance of the project with the following statement:
“As a leading company in global passenger hospitality, we are proud to showcase our expertise in customer experience at Narita International Airport. The Turkish Airlines Lounge is not just a passenger lounge; it’s an experiential destination where Turkish and Japanese cultures meet. Our goal is to provide our guests with an unforgettable service, with every detail meticulously considered.”
Ümit Develi, Deputy Vice President for East Asia and Oceania Sales at Turkish Airlines, emphasized the significance of the new lounge with these words:
“This special passenger lounge we have opened at Narita International Airport brings Turkish hospitality together with Japanese elegance. This project is a testament to our commitment to strengthening our presence in the Asia-Pacific region.”
A New Standard in Airport Hospitality
The new Turkish Airlines Lounge has been designed not only as a service area but also as a cultural meeting point for passengers in the region. With its elegant interior design, rich gastronomic options, and guest-oriented service approach, it is raising airport hospitality standards in the Asia-Pacific region.
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