Ankara Esenboğa, Izmir Adnan Menderes, Milas-Bodrum, and Skopje airports have been recognised among the best airports in the Airport Service Quality (ASQ) awards organised by the Airports Council International (ACI World). The awards, determined based on passenger experiences, will be presented during the ACI Customer Experience Global Summit, set to take place in Guangzhou, China, from 8-11 September 2025.

TAV Airports, one of Turkey’s leading airport operators, has garnered significant accolades within the scope of the ASQ programme for the airports it operates: Ankara Esenboğa, Izmir Adnan Menderes, Milas-Bodrum, and Skopje.

Among Europe’s Best Airports

Ankara Esenboğa, Izmir Adnan Menderes, and Milas-Bodrum airports were honoured with the titles of “Best Airport in Europe” and “Most Enjoyable Airport in Europe” in their respective passenger capacity categories. Meanwhile, Izmir Adnan Menderes, Milas-Bodrum, and Skopje airports stood out in the “Easiest Airport Journey in Europe” category due to their performance in passenger flow.

Furthermore, Izmir Adnan Menderes and Milas-Bodrum airports received the “Cleanest Airport in Europe” award. Milas-Bodrum Airport was also ranked among the best in the “Airport with the Most Dedicated Staff in Europe” category.

“Providing Passenger-Centric Service for 25 Years”

Kürşad Koçak, Chief Operating Officer of TAV Airports, shared his thoughts on the achievement:

“As we celebrate our 25th anniversary, we remain committed to offering the best travel experience for our passengers. The ASQ awards hold special significance for us, as they are determined directly through passenger feedback. We take immense pride in having four of our airports ranked among the best in the world within their categories. Last year, we served a total of 107 million passengers across the 15 airports we operate in eight countries. I extend my heartfelt gratitude to all our dedicated colleagues who contributed to this success.”

About the ACI ASQ Programme

The Airport Service Quality (ASQ) programme, established by Airports Council International (ACI World), aims to enhance passenger satisfaction, airport service quality, and business performance by measuring and improving various metrics. Launched in 2006, the programme includes participation from over 400 airports across 110 countries. The 2025 ASQ awards were determined through direct feedback from 700,000 passengers worldwide.

About TAV Airports

A global brand in airport financing, development, and operations, TAV Airports served 107 million passengers in 2024. The company operates 15 airports across eight countries: Turkey, North Macedonia, Georgia, Kazakhstan, Tunisia, Latvia, Saudi Arabia, and Croatia.

TAV provides integrated services across all stages of airport operations, including duty-free, food and beverage, ground handling, IT, private security, and commercial area management. Through its service companies, TAV continues its global activities at over 100 airports in more than 30 countries. The company’s shares are traded on Borsa Istanbul and are listed in the BIST Sustainability Index. TAV Airports is committed to achieving net zero emissions by 2050.