Pegasus Airlines is launching digital meal compensation services by partnering with iCoupon to better serve passengers affected by flight delays. This collaboration aims to enhance customer satisfaction while transforming disruption management for the airline.
Innovative Solution with iCoupon
As a global leader in smart couponing, iCoupon has signed a significant agreement with Pegasus Airlines to improve meal voucher services offered during flight disruptions. As Turkey’s largest airline, Pegasus represents a key partnership for iCoupon, which has previously collaborated with regional airlines like SunExpress and Corendon Airlines. This partnership strengthens iCoupon’s presence in the European travel sector, aligning with key markets in the region.
Seamless Experience Through Digitalization
The deal brings iCoupon’s innovative technology to Pegasus Airlines, digitizing the meal compensation process. Passengers will be able to add meal vouchers directly to their boarding passes through iCoupon’s system, eliminating the need for traditional paper vouchers and providing a smoother experience. Additionally, this simplifies the compensation process and boosts operational efficiency for the airline.
Customer Satisfaction and Sustainability
For Pegasus, this partnership not only enhances passenger satisfaction during delays but also simplifies operations. Traditional paper vouchers complicate the compensation process, while iCoupon’s smart solution reduces logistical challenges, allowing the airline to focus on daily operations.
Moreover, iCoupon’s technology contributes to environmental sustainability goals by minimizing paper use. With a fleet of 112 aircraft serving approximately 32 million passengers annually, Pegasus aims to create measurable impact through this initiative.
Proactive Approach to Delays
According to recent OAG data, around 4% of Pegasus passengers experience flight delays each year. This new partnership will provide over a million passengers with a more comfortable and eco-friendly experience during disruptions, further solidifying iCoupon as a forward-thinking solution provider in the aviation industry.
© AeroHaber.com
Aviation News and Defense Industry news published on our website cannot be used without proper attribution.
Note: You can read all aviation news published on our English site in Turkish at www.airportgundem.com
