British Airways (BA) faced a major IT system failure that brought its operations to a standstill. Pilots were unable to submit flight plans electronically, communication with aircraft was completely severed, and passengers were left stranded on planes for hours.
IT System Collapse Disrupts Communication
A sudden crash in BA’s IT systems paralyzed the airline’s operations. The company’s website went offline, and both internal and external phone lines were rendered inoperative. The disruption extended beyond flight cancellations, cutting off communication between crew members and operational teams.
Manual Processes Worsen the Crisis
With electronic systems down, pilots at Heathrow Airport had to contact the operations center manually by phone. Critical loading forms, essential for ensuring aircraft safety, could not be processed. This prevented the necessary calculations for cargo, fuel, and passenger weight, leaving flights unable to take off.
Passengers Stranded Onboard
Some passengers were left stranded on planes for hours while waiting for clearance to depart. The airline’s internal communication breakdown limited the information that the crew could provide to frustrated travelers.
Meanwhile, customers attempting to book flights, manage tickets, or make changes on the BA website were met with a message stating, “The page cannot load due to high demand.”
British Airways has yet to provide a timeline for resolving the issue, leaving many passengers and operations in uncertainty.
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