Istanbul Sabiha Gokcen International Airport (ISG) unveiled SAVVy, the first generative AI-based digital assistant used in airports, at the international “AI in the Sky” conference held in Antalya. With this innovative technology, ISG aims to increase efficiency in customer service and optimize the passenger experience.
SAVVy: The Era of AI-Assisted Service in Airports
Istanbul Sabiha Gokcen, Turkey’s second busiest and Europe’s ninth busiest airport, introduced SAVVy at the “AI Solutions in Aviation: CRM and Passenger Experience” session organized by the International Civil Aviation Organization (ICAO). This pioneering digital assistant is designed to respond instantly to passengers’ frequently asked questions, enhancing customer satisfaction and enabling airport staff to handle more complex inquiries more effectively.
Comments from CEO Alp Er Tunga Ersoy
Alp Er Tunga Ersoy, CEO of Istanbul Sabiha Gokcen Airport, emphasized that they closely follow technological advancements to meet increasing passenger demands with the highest level of service. Ersoy highlighted that SAVVy provides 24/7 support in customer service, offering fast and personalized solutions for passengers:
“SAVVy is designed to revolutionize customer service and improve the airport experience. This digital assistant is not just an innovation but a strategic step toward shaping the future of airport services.”
Features of the AI-Powered Digital Assistant
Equipped with natural language processing (NLP) technology, SAVVy is an AI assistant capable of engaging in human-like conversations with passengers. Going beyond typical chatbot applications common in retail, SAVVy positions itself as a trailblazer for AI in aviation. By addressing frequently asked questions, it minimizes wait times for passengers needing assistance and enhances the convenience of self-service options.
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