Istanbul Airport has achieved yet another major milestone in the global aviation sector. With the Level 5 Customer Experience Accreditation awarded by Airports Council International (ACI), Istanbul Airport has become the first airport in Europe to reach this level.
Selahattin Bilgen: “We have reached the peak of customer experience”
Commenting on the achievement, Istanbul Airport CEO Selahattin Bilgen said:
“Our unwavering commitment to enhancing every aspect of our passengers’ journey has brought us to this prestigious point. The Level 5 accreditation is not just a certificate; it reflects our passion for customer satisfaction, the strong collaboration we have established with our stakeholders, and the culture of continuous improvement we have adopted across the organisation.”
Bilgen also emphasised that the greatest share of this success belongs to Istanbul Airport employees, expressing his gratitude with the following words:
“I extend my heartfelt thanks to all my colleagues who work tirelessly to turn each passenger’s journey into a memorable experience.”
A first in Europe: Level 5 customer experience accreditation
The ACI’s Level 5 Customer Experience Accreditation is recognised as the highest standard for evaluating customer-focused processes and service quality in airports worldwide. This accomplishment once again confirms Istanbul Airport’s leadership in delivering a world-class passenger experience.
Istanbul Airport: Not just a transit point, but a centre of experience
As one of the world’s busiest and most advanced airports, Istanbul Airport continues to raise the bar in customer satisfaction every day with its technological infrastructure, passenger-friendly services, and innovative practices.
