İGA Istanbul Airport hosted Krystyna Pokholchuk, Airport Customer Experience Accreditation Manager at ACI (Airports Council International), one of the key representatives of international aviation standards. Pokholchuk met with İGA Airport CEO Selahattin Bilgen and his team to receive detailed information about customer experience processes.
The visit was shared with the public through a post by Fırat Ocak, Aviation Development Director at İGA Istanbul Airport. Ocak stated, “We were honored to host ACI’s Airport Customer Experience Accreditation Manager Krystyna Pokholchuk at our airport for two days. At İGA, putting the passenger at the center is not just a principle—it is also a strong commitment.”
Passenger-Focused Developments Shared
During the visit, the most up-to-date customer experience solutions implemented at İGA Istanbul Airport and the achievements attained were shared with Pokholchuk. Highlighting the incredible teamwork behind these innovations, Ocak said, “We had the opportunity to share with Krystyna all the innovations we brought to life thanks to our team’s passion and hard work.”
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