The International Air Transport Association (IATA) 2025 Conference featured striking remarks about the future of economy class travel. Emirates President Sir Tim Clark emphasised the need for comfort on long-haul flights, stating, “Economy class seats haven’t seen meaningful innovation since the 1990s. That’s unacceptable.”
Old Seats, Longer Flights
In his speech, Clark noted that the airline industry’s investment focus has shifted to business and first class over the years, while economy class passengers still make up 80% of travellers. He underlined that as flight durations continue to grow, limited space and comfort have become significant challenges to the passenger experience:
“Ultra-long-haul routes are becoming more common. Passengers travel for hours without being able to move. There’s no way 1990s seat technology can meet the expectations of 2025.”
Qantas Sets an Example: Ergonomics and Tech in the Spotlight
The conference also highlighted Qantas’ new economy class features set to launch in 2027 for its London–Sydney direct flights. The designs will include:
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84 cm of legroom
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USB-C charging ports
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33 cm personal screens
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Ample storage space
Qantas representatives emphasised the impact of ergonomic design, lighting, and personal space on passenger comfort.
Short-Haul Flights, Fewer Services
While comfort remains a key issue on long-haul routes, many airlines are cutting complimentary services on short-haul flights to reduce costs. British Airways, for instance, has removed its food and beverage service on shorter routes. CEO Sean Doyle stated that the change has not negatively affected passenger satisfaction and has actually improved service efficiency.
Next-Gen Seats on the Way—Awaiting Approval
At a cabin interior design expo in Germany, new seating concepts were showcased, including double-decker seat layouts and flexible, cushioned designs. However, these innovations still await approval from international aviation regulators. Sir Tim Clark called for faster certification processes, stressing, “We don’t just need more comfort—better solutions are essential for passenger health too.”
